• Home
• About Us
  • Vision and Mission
  • Who we are
    • The Council
      • Who sits on the council?
      • Role of the council
      • When does council meet?
    • The Appeals Committee
    • The Appeal Board
      • Who sits on the Appeal Board?
    • Office of the CEO
      • CEO and Registrar
      • The Office of the Senior Strategist
        • Complaints Adjudication
        • Clinical Unit
      • Council Secretariat
    • Corporate Services
      • ICT & Knowledge Management
      • Office of the CFO/Internal Finance
      • Human Resources Management
    • Stakeholder Relations
      • Communication
      • Education & Training
      • Customer Care Centre
    • Benefits Management
    • Accreditation
    • Compliance & Investigations
    • Financial Supervision
    • Legal Services
    • Research & Monitoring
• Consumer Assistance
  • Chronic Benefits
  • Consumer Education
  • The Complaints Procedure
  • Frequently Asked Questions
• Links
  • Government Depts
  • Public Entities
  • Application Forms
  • De Rebus
  • Medical Schemes Act
  • Other Links
  • Demarcation
• News
• Publications
• Videos
• Vacancies

• Familiarise themselves with the rules of their medical scheme, which can be obtained directly from the scheme.
• Review the schemes’ Annual Financial Statements from the previous years.
• Review previous minutes of the schemes’ AGM, for contextual understanding.
• Schemes publish the agenda/information on the issues to be discussed beforehand, which enables members to get a good idea of the priorities for the scheme. Members are encouraged to read this information.

AGMs typically feature:

• A presentation on the Annual Financial Statements
• The appointment of external auditors
• Voting for a new Board of Trustees (BoT) (where applicable)
• A report from the Principal Officer (from an operational perspective) and Chairman of the BoT (from an oversight perspective).